- Why was my payment declined?
- Why does my app state that I have to pay again?
- How often will I be charged?
- Can I cancel my subscription?
This is a very rare error; however, if your payment was declined, please check the expiration date of your card, or if you have another card please try using it too. If that does not help, contact your bank or credit card company to fix the issue. We accept payments via Visa, MasterCard, Maestro, PayPal, Amex, Discover, JCB, UnionPay, Elo, Hiper, and Hipercard.
If you have just purchased the app, there is no way that you will be charged again. This issue may occur if you enter your login credentials incorrectly. Please make sure that you use the same email address which you used during the registration process. If you still can’t login and have a feeling that there might be a typo in your initial email address, reach out to us at: [email protected]
It depends on which subscription option you choose: monthly, every 3 months, every 6 months or yearly.
Definitely. Please contact our support team at [email protected] and we'll kindly advise you on how to proceed.
LOGIN and APP NAVIGATION ISSUES
- What features does DoFasting app offer?
- How can I access my DoFasting app?
- What should I do if I forgot my password?
- Can I change my initial preferences in the app (fasting method, eating window, meals…)?
To make your experience easy and smooth, we’ve put together a short app guide that will help you navigate through its features. Here it is: https://dofasting.com/walkthrough
You can reset your password by clicking on ‘Forgot?’ button directly in your app. You will be able to enter your email address and follow the simple instructions for recovering your password.
Yes, surely. If you want to choose another fasting method, adjust your eating window, change your meals, workouts preferences or personal information (height, weight…), you can simply do that by clicking on related icons directly in the app ( ‘Fasting’, ‘Meals’, ‘Workouts’, ‘Profile’).
INTERMITTENT FASTING QUESTIONS
- How do I start with Intermittent fasting?
- Which fasting type suits me the best?
- Does your eating window have to stay the exact same every day to be efficient?
- Can I workout during my fasting time?
- Do you have a vegetarian/vegan/gluten-free/lactose-free menu?
- What can I drink when I am fasting? Is coffee allowed?
- Does alcohol break my fast?
- Does bone broth break my fast?
- Can I chew gum while fasting?
- Can I take my medicine during fasting?
- Can I fast while pregnant or breastfeeding?
- Can I use DoFasting if I'm type 2 diabetic?
- How much weight I will lose with IF?
- Why I don’t lose weight?
For instructions on how and why to start, you can visit these pages:
Don’t worry, once you log into the app, we’ll provide you with the information about each fasting type. You will be able to choose the types from beginner to expert levels and finally stick to the type which you decide is best for you.
Your body gets used to your fasting hours, and you should try to maintain a constant eating-fasting time. However, if you switch it around, you won't stop getting results, but it will be a bit harder to maintain a schedule since your body will sometimes get hungry well before your eating window!
Yes, you can, just keep in mind that your energy levels might be lower. It is highly recommended to do your workouts during your eating window.
Yes, these options are available, you can easily adjust your meal preferences in the app and choose the recipes you want to eat that day.
You can drink water (actually, it's a must!), tea and coffee while fasting. It is highly recommended to drink them plain. However, a super tiny splash of milk or creamer added to your coffee will do no harm. Same goes for a slice of lemon to your water. Despite that, we still advise you to stay strong and wait until your eating window starts. Then, you are free to drink what you want!
As alcohol contains calories, consuming it during your fasting period will definitely break your fast. Try having a glass of wine after dinner and you'll be fine. Just keep in mind that any extra calories hinder your progress.
While some say that bone broth won't break your fast, it still has some calories, and our advice is to avoid any calories during your fasting period. It will be easier for your body to start burning calories, and you'll feel the positive effects of intermittent fasting way more sooner!
When you chew gum, your gastric juice level increases and it usually causes food cravings way much faster than your eating window starts.
You won’t break your fast, despite that, we do recommend to get rid of this habit, if you tend to have chewing gum in your pockets.
Medication is always more important than having an empty stomach! Taking it won't break your fast unless the binding agent is sugar. Even if it would break your fast, getting your medication is way more important than maintaining a fast. Maybe you should change your eating window into the one that goes well with the time you take your pills? Most of the medications goes after the meal so you might really need to adjust your eating window accordingly.
If you are pregnant, you are not allowed to fast - it is not recommended at all. If you're breastfeeding, it would be best to avoid fasting, or stick to the lightest regime - 12:12. Don’t worry, you can start intermittent fasting anytime later! ✌️
You probably can, but you should consult your doctor just to be safe.
Everyone’s body is different, which means the weight loss rate for each person is different too. For example, someone with a slow metabolism, who doesn’t exercise enough will take longer to see weight loss compared to someone with a normal metabolism who exercises four to five times a week along with IF. It is totally dependant on you. If you add exercise and eat healthy food, then obviously the results will be more drastic.
Firstly, answer yourself the following questions honestly:
- Do I consume the right calorie intake?
- Do I weight ingredients?
- Do I drink plenty of water?
- Do I workout as much as I’ve chosen to?
- Do I feel more stress than usual?
- Do I get enough sleep (7-8 hours)?
If at least one of your answers were no, this might be the reason why you are not losing weight. Make sure to pay more attention to your daily routine and stress levels, also feel free to reach out for a professional advice at [email protected]
OTHER COMMON QUESTIONS
- Where can I find DoFasting community?
You can find and join our Facebook community here: https://www.facebook.com/groups/IntermittentDoFasting/.
That's where DoFasting community members discuss their experience and share their success stories. You can participate in discussions, connect with similar-minded people, swap recipes, ask for tips and many more. We are waiting for you!